Our service is delivered month-to-month for a flat monthly rate. Lemonaid is committed to helping small businesses close the social media gap with a weekly branded social media graphics subscription using a simple, unique design request system. Our reputation and the success of our company rests on the fact that we deliver the quality graphic design and support that small business owners need.
You’ll see how much we do to ensure you get the best designs and service.
If this is your first time working with graphic designers or using a design subscription service, you can be confident placing your order with Lemonaid.
30-day money-back guarantee
To qualify for a refund within the first 30 days of subscribing, you must:
- Have a 100% complete brand intake profile in the Lemonaid system
- Have provided Lemonaid with complete and clear direction using our design request form
- Requested revisions within 48 hours of receiving graphics
- Provided design feedback to Lemonaid’s team within 24 hours after receiving revisions
If you decide we are not a fit, simply cancel your subscription within the first 30 days (starting from your sign-up date) and you will be refunded AND get to keep your work.
It’s that simple!
Cancellation
Cancel our contract-free, month-to-month subscription anytime. Service will stop at the end of the current 4-week subscription period and you will not be charged again. You will still receive that month’s graphics.
Our promise to you:
- Your social media graphics will be created following your specific design requests & your company’s brand guidelines as outlined in the brand intake form.
- You’ll receive the social media graphics in the sizes and formats you’ve ordered within 72 hours.
- You’ll get 2 revisions per graphic per week.
If we fail to meet these expectations, you can request a pro-rata refund for that particular month. All we ask is that you work with Lemonaid for at least two rounds of revisions on that month’s graphics before requesting a refund. If you’re still not satisfied, your refund will be processed within five business days of receiving a refund request. Funds will be returned in the same method in which payment was received.
We are confident that you will love the service and find it to be a huge value for you and your business. If you have any questions, let us know!